Who we are
Our website address is: https://westsidecarpetandupholstery.com.au/
This privacy policy explains what information Westside Carpet & Upholstery Service collects when you visit our website, why we collect it, and how it’s used.
Information we collect
When you submit a quote request through our website, we collect:
– Your name
– Phone number
– The service you’re enquiring about
– Your suburb
This information is sent directly to Gavin via email so he can respond to your enquiry. We do not sell, rent, or share this information with any third party for marketing purposes.
If you call us directly, we do not record or store any information from that call beyond what’s needed to provide you a quote or complete a booking.
Google Reviews
Our website displays Google reviews via a third-party widget (Trustindex). These reviews are publicly available content already published on Google and are displayed here for the purpose of showing genuine customer feedback. We do not collect any additional personal data through this widget.
Google Maps
Our Contact page includes an embedded Google Map to help you locate our service area. This embed is provided directly by Google and is subject to Google’s own privacy policy, available at https://policies.google.com/privacy. We do not collect any data through this map embed ourselves.
Website analytics
We may use Google Analytics to understand general visitor behaviour on our website, such as which pages are viewed and how visitors found our site. This data is anonymised and aggregated — it is not used to identify you personally. You can find more information on how Google handles this data at https://policies.google.com/privacy.
Cookies
Our website may use basic cookies to remember your preferences and improve your browsing experience. These do not contain personal information and you can disable cookies through your browser settings at any time.
How long we keep your information
Quote request information is kept only as long as needed to respond to your enquiry and provide our service. If you become a customer, basic contact details may be retained for future bookings, invoicing, and to maintain accurate records as required by Australian tax law.
Your rights
You can request a copy of any personal information we hold about you, or request that we delete it, at any time. To do this, simply contact us using the details below.
Contact us
If you have any questions about this privacy policy or how your information is handled, please contact:
Westside Carpet & Upholstery Service
Phone: 0405 328 925
Email: info@westsidecarpet.com.au
This policy was last updated June 2026.